• Alahli ABK Careers | Service Officer Job, Al Farwaniyah, Kuwait

    Alahli ABK Careers | Service Officer Job, Al Farwaniyah, Kuwait

    Location: Kuwait

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Service Officer

    To provide front office customer service support by receiving and guiding customers in the branch and provide basic services and assistance as required to fulfill the branch requirements and ensure high customer satisfaction.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Customer Service Deliver high quality customer service and exceed satisfaction goals Customer enquiries

    • Meets & Greets: Meet and greet customers in a courteous manner, understand their requirements and direct them to the relevant personnel Customer service

    • Desk Management Handle incoming customer enquiries

    • Handle these personally or refer to others

    • Ensure colleague understands customer requirements on-Cash

    • Document Processing Process all non-cash activities promptly and accurately to customer's satisfaction Records

    • Customer Records Create, update and maintain relevant customer records ensuring that data is recorded appropriately

    Job Requirements

    • Bachelor's Degree or Equivalent Certification/Experience in Business Administration and Management

    • 1 - 3 year’s experience in a Consumer Branch role

    • Knowledge of products & services

    • Understanding of customer needs

    • High customer service level

    • Strong communication and interpersonal skills

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: Al Farwaniyah, Kuwait