• Alahli Bank of Kuwait - ABK Careers | Branch Manager Job

    Alahli Bank of Kuwait - ABK Careers | Branch Manager Job

    Location: Kuwait

    Job Description

    Alahli Bank of Kuwait - ABK is currently recruiting for the role of Branch Manager

    To lead a branch operation and ensure 1) performance objectives are achieved or exceeded 2) high customer service levels are delivered and 3) risk/loss is minimized.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • People Management Manage, motivate and develop individual employees and the team in line with people policies & practices. Communicate operational procedures.

    • Corporate Governance and Compliance Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance & regulatory/legal frameworks

    • Branch management Propose plans and activities for the branch which align with RBD’s overall objectives

    • Sales Manage branch sales activities and deliver branch sales in line with budget

    • Business development Develop marketing and business opportunities by representing the bank externally and in the community

    • Business banking Manage business customers and ensure services offered and delivered are in line with guidelines

    • Priority customers Manage priority customers and deliver sales of services and products

    • Customer service Deliver excellent customer service, manage customer service initiatives service and ensure high levels of customer satisfaction.

    • Customer accounts Manage requests for loans etc. within authority matrix

    • Branch operations Manage branch operations to ensure all operations and processing are in line with timeframes and procedures

    • Marketing Manage marketing and sales campaigns and initiatives

    • Premises Manage premises issues and ensure refurbishment, security and maintenance issues are addressed

    Job Requirements

    • Bachelor's Degree or Equivalent Certification/Experience in Business Administration and Management

    • At least 7 years’ banking sector experience

    • Experience of a range of retail banking roles

    • Knowledge of retail banking products and services

    • Good understanding of customer needs

    • Knowledge of retail network operations and procedures

    Job Details

    Company: Alahli Bank of Kuwait - ABK

    Employment Type: Full-time

    Job Location: Al Asimah, Kuwait