Job Description
Alahli Bank of Kuwait - ABK is currently recruiting for the role of Branch Manager
To lead a branch operation and ensure 1) performance objectives are achieved or exceeded 2) high customer service levels are delivered and 3) risk/loss is minimized.
Duties and Responsibilities
Your main responsibilities in this role include the following:
People Management Manage, motivate and develop individual employees and the team in line with people policies & practices. Communicate operational procedures.
Corporate Governance and Compliance Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance & regulatory/legal frameworks
Branch management Propose plans and activities for the branch which align with RBD’s overall objectives
Sales Manage branch sales activities and deliver branch sales in line with budget
Business development Develop marketing and business opportunities by representing the bank externally and in the community
Business banking Manage business customers and ensure services offered and delivered are in line with guidelines
Priority customers Manage priority customers and deliver sales of services and products
Customer service Deliver excellent customer service, manage customer service initiatives service and ensure high levels of customer satisfaction.
Customer accounts Manage requests for loans etc. within authority matrix
Branch operations Manage branch operations to ensure all operations and processing are in line with timeframes and procedures
Marketing Manage marketing and sales campaigns and initiatives
Premises Manage premises issues and ensure refurbishment, security and maintenance issues are addressed
Job Requirements
Bachelor's Degree or Equivalent Certification/Experience in Business Administration and Management
At least 7 years’ banking sector experience
Experience of a range of retail banking roles
Knowledge of retail banking products and services
Good understanding of customer needs
Knowledge of retail network operations and procedures
Job Details
Company: Alahli Bank of Kuwait - ABK
Employment Type: Full-time
Job Location: Al Asimah, Kuwait
