• وظائف البنك العربي | Self Services Officer

    وظائف البنك العربي | Self Services Officer

    Location: Egypt
    Published:

    Job Description

    The Arab Bank is currently recruiting for the role of Self Services Officer

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Manage customer automation projects and migration to ATM channel

    • Upgrade different channel services to improve customer experience

    • Ensure efficient system performance and monitoring tools availability

    • Assists sales activities by facilitating leads generation through channels

    • Develop business requirements for new channels and services

    • Coordinate with different departments to finalize service requirements

    • Manage digital channel projects, Run user acceptance testing, and manage service deployment.

    • Maintain high systems availability..

    • Create a link with other departments to understand customer issues and feedback to implement corrective actions were needed.

    • Ensure adherence to bank policies/compliance/regulators/best practices

    • Perform analytics and MIS functions to improve the channels.

    • Implement efficient processes.

    • Manage systems incidents and ensure resolution in timely manner.


    Job Requirements

    • University degree from a reputable university

    • 4+ years of experience in banking/IT industry with good technical back ground in ATM development

    • Fluent in English and Arabic

    • Excellent computer skills

    • Proven analytical skills

    • Solid understanding in ATM Systems and related systems

    • Excellent presentation skills, communications skills

    • Excellent time and task management skills

    Job Details

    Company: Arab Bank

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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