Job Description
First Abu Dhabi Bank - FAB is currently recruiting fo the role of Manager, Client Services
The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.
The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.
This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Job Requirements
Good understanding of banking products and services.
University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
Ability to work in a team and develop professional relationships over all levels.
Excellent interpersonal skills, creative and a self-starter.
Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.
Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
Demonstrates a willingness for personal development through ongoing internal and external training programs
Adheres to the Banks timings and work structure
To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.
Job Details
Company: First Abu Dhabi Bank - FAB
Employment Type: Full-time
Job Location: Dubai, United Arab Emirates
