• KIB Careers | Digital Content Specialist Job

    KIB Careers | Digital Content Specialist Job

    Location: Kuwait

    Job Description

    Kuwait International Bank - KIB is currently recruiting for the role of Digital Content Specialist

    The Content Specialist is primarily responsible for creating and controlling the information uploaded to a mobile app for an informative and engaging online customer experience. The content developed is a core part of the product used directly by customers on daily basis.

    In this role, the job duties include and not limited to creating, adding content relevant to the journeys being developed based on the sprints, writing content that will be used on the app, and overseeing the content management system (CMS) used to control the information. Furthermore, the content specialist will be required to streamline approvals from various stakeholders and align with various divisions and ensure the content uploaded adheres to the bank strategy and approving divisions.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Outstanding communication skills with a demonstrated ability in writing, research and communications strategy development

    • Ability to effectively manage and deliver multiple projects in a quality and timely manner, independently and under pressure

    • Strong creativity, collaboration, relationship-building skills and ability to work well with a national team in multiple locations

    • Greatly influence the content design of experiences that touch our digital banking customers everyday

    • Care deeply about creating better, smarter content that energizes and educates people with the end goal of helping them become better off financially

    • Expert writer, editor, producer, and storyteller who can deliver engaging and inspiring user-centered content throughout our digital experiences

    • Work closely and forge strong relationships with various stakeholders, including design, research, product, digital marketing, and business lines including legal and compliance teams in some instances to advise on editorial strategy and produce compelling digital content to support business goals

    • Primarily work alongside product owner and UX/UI designer to have context needed to create content which would need to be approved and translated in advance of development to meet project schedule

    • Collaborate with cross-functional team members to ensure consistent messages, positioning, timing and language for external audiences

    • Understand how design and content come together; you need to know that a story could be told across multiple experiences and may come in many different forms, including text, imagery, and video

    • Synthesize research outcomes into viable content and communication experiences, helping to optimize content for search engines to increase conversions

    • Comfortable with ambiguity and flexible to adapt to a changing environment

    Job Requirements

    • Bachelor’s degree in communications or related discipline

    • 2-3 years of related experience

    • Exposure to financial institutions and preferably in Kuwait

    • Good interpersonal communication skills

    • Excellent command of English and Kuwait Arabic (writer and speaker)

    • Proficiency with common office software and working knowledge of content management systems

    Job Details

    Company: Kuwait International Bank - KIB

    Employment Type: Full-time

    Job Location: Kuwait City, Kuwait