• وظائف البنك العربي - مصر | Digital Channels Development Officer

    وظائف البنك العربي - مصر | Digital Channels Development Officer

    Location: Egypt
    Published:

    Job Description

    The Arab Bank is currently recruiting for the role of Digital Channels Development Officer

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Implement the digital channels business plan in line with CB strategy and budget

    • Assist Digital Channels Supervisor in assessing and enhancing the digital channels services

    • Gather the needed data that support the gap analysis between the current and desired business processes

    • Support the development and implementation of the Digital Channels Model

    • Reporting the performance of delivery to the Digital Channels Supervisor

    • Provide high quality project deliverables and support the Digital Channels Supervisor to improve the quality and efficiency of service delivery to the customer and implement process changes with proper controls

    • Coordinate with the Digital Channels Supervisor in the vendor selection process and solution assessment

    • Provide – on time, in scope and with high quality – deliverables according to the set plan

    • Ensure adherence to bank policies/compliance/regulators/best practices

    • Perform analytics and MIS functions to improve the channels.

    • Participate in revamping tools and services to increase user satisfaction

    • Participate in revamping different system areas to improve customer experience

    • Participate in developing effective system monitoring solutions/KPI’s

    • Implement efficient processes


    Job Requirements

    • University degree from a reputable university.

    • Min. 2 years experience in Banking in a related field in a leading financial institution.

    • Fluency in English.

    • Understanding of Banking and banking retail operations.

    • Analytical skills.

    • Excellent communication, networking and selling skills.

    • Strong interpersonal, presentation, and listening skills.

    Job Details

    Company: Arab Bank

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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