Job Description
The Arab Bank is currently recruiting for the role of Digital Channels Development Officer
Duties and Responsibilities
Your main responsibilities in this role include the following:
Implement the digital channels business plan in line with CB strategy and budget
Assist Digital Channels Supervisor in assessing and enhancing the digital channels services
Gather the needed data that support the gap analysis between the current and desired business processes
Support the development and implementation of the Digital Channels Model
Reporting the performance of delivery to the Digital Channels Supervisor
Provide high quality project deliverables and support the Digital Channels Supervisor to improve the quality and efficiency of service delivery to the customer and implement process changes with proper controls
Coordinate with the Digital Channels Supervisor in the vendor selection process and solution assessment
Provide – on time, in scope and with high quality – deliverables according to the set plan
Ensure adherence to bank policies/compliance/regulators/best practices
Perform analytics and MIS functions to improve the channels.
Participate in revamping tools and services to increase user satisfaction
Participate in revamping different system areas to improve customer experience
Participate in developing effective system monitoring solutions/KPI’s
Implement efficient processes
Job Requirements
University degree from a reputable university.
Min. 2 years experience in Banking in a related field in a leading financial institution.
Fluency in English.
Understanding of Banking and banking retail operations.
Analytical skills.
Excellent communication, networking and selling skills.
Strong interpersonal, presentation, and listening skills.
