Job Description
The Commercial International Bank - CIB Egypt is currently recruiting for the role of Email Sr. Administrator
To act as a 2nd level support for any e-mail related problem troubleshooting to ensure the smooth work and data flow, avoiding any disruptions to the bank’s operations.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Email Systems Management
Install, upgrade, monitor, and maintain CIB’s E-Mail system (Lotus Domino Server) required for CIB business communication.
Troubleshoot mail routing, replication, calendaring and scheduling to provide the best possible mail service level and availability.
Administrate and manage collaboration servers such as Traveler as well as E-mail Content filtering (Anti-Spam/Virus) to facilitate access to business mails with security/privacy control.
Ensure all messaging system components are maintained at the appropriate patch and software levels as per Vendor support matrix and recommendations to minimize operational risks, and implement if necessary according to the Change Management Cycle.
Manage and test the Disaster Recovery (DR) for messaging system components to guarantee the consistency of the configuration, patches and other recommendations as per Vendor recommendations.
Monitor messaging system performance to guarantee system availability/stability is optimized.
Resolve escalated Service Desk Messaging system problems to guarantee that business services are always reachable.
Apply regular health-check on the messaging system components in order to optimize performance and to proactively detect possible failures/problems.
Deploy e-Mail security baseline, audit requirements and Payment Card Industry (PCI) related requirements on all Messaging system components while abiding to the Change Management Process.
Job Requirements
Bachelor degree of Computer Engineering, Computer science or equivalent education
For Administrator: Minimum 1 - 3 years of experience in a dedicated E-mail administration role
For Senior Administrator: Minimum 4 - 5 years of experience in a dedicated E-mail administration role
Excellent Knowledge in Email products and technologies:
MS Exchange 2013 to 2019.
MS Exchange ActiveSync.
MS Exchange Archiving.
Mail Gateways & Content filtering solutions.
Knowledge in CommVault or other e-mail archiving solutions is a plus.
HCL Lotus Domino knowledge is a plus
Microsoft E-mail administration certification.
Good command of English and Arabic languages
Good Communication and Presentation skills
Good Analytical Thinking and Problem Solving
Job Details
Company: Commercial International Bank - CIB
Employment Type: Full-time
Job Location: Smart Village, Egypt
