• Mashreq Careers | Insurance Specialist Job, Dubai

    Mashreq Careers | Insurance Specialist Job, Dubai

    Location: United Arab Emirates

    Job Description

    Mashreq Bank is currently recruiting for the role of Insurance Specialist

    To provide Mashreq Bank customers’ financial services which exceed the customer’s expectations by delivering an unbiased, competent, timely and seamless service.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Achieve monthly Insurance FER (personal banking) & individual target in the financial year.

    • Acquire, develop and strengthen Insurance acquisition through effective relationship management in accordance with business goals.

    • Coach sales staff to pitch OTC products and accompany them on joint calls to upsell life products.

    • Manage and develop relationships with new and existing Personal Banking customers through professional consultative financial analysis.

    • Ensure superior customer service thereby contributing to the overall customer experience of Mashreq.

    • Ensure Customer retention through active customer engagement to avoid claw backs.

    • Take ownership of customer complaint on Insurance. Co-ordinate with respective teams and Insurance providers for appropriate resolution.

    • Provide constructive and constant feedback on improvement of: Insurance products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

    • Consistently increase the penetration in the assigned target companies by meeting KPA standards.

    • Acting as an external personal contact between the bank and its existing and potential markets.

    • Handling objections with a view to getting the customer to buy.

    • Making accurate, rapid cost calculations and providing customers with correct quotations/charges.

    • Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.

    • Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.

    Job Requirements

    • Through knowledge of products, services policies and processes of retail banking in Mashreq Bank.

    • Post graduate preferably an MBA degree with strong numeric skills and 1-2 years insurance sales experience.

    • Understanding of customer financials.

    • Sales profile that requires strong relationship and service mindset coupled with a strong personality and communication skills.

    • CISI Level 3 and CII Certified

    • Must have UAE Driving License

    Job Details

    Company: Mashreq Bank

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates