• HSBC Egypt Careers | CDD Analyst - Global CDD Utility Job

    HSBC Egypt Careers | CDD Analyst - Global CDD Utility Job

    Location: Egypt

    Job Description

    HSBC is currently recruiting for the role of CDD Analyst – Global CDD Utility, GSC's

    The role encompasses a number of tasks involving KYC analysis across multiple business lines and regulatory environment. Focus is on high quality and hence aspirants are expected to conform to AML Regulations, policies/procedures. This role also involves liaising with relationship managers and senior onshore partners thus ensuring timely resolution of queries. Ensure high quality operational results – CSAT, TAT, etc resulting out of seamless communication & execution

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Impact on the Business/Function

    • Managing requests assigned in a timely and accurate manner, contributing towards positive client experience of the end to end remediation process

    • Taking ownership of remediation related problems as they arise working closely with all CDD functions to ensure bottlenecks are resolved in an efficient and timely manner.

    • Providing solutions to problems.

    • Adhering to all performance level agreements at all times

    • Complete other related duties as assigned.

    • Maintaining the required contact frequency with customers & being the single point of contact

    • Customers / Stakeholders

    • Proactively develop understanding of the business and product area thus creating a knowledge base with in CDD

    • Work closely with all CDD functions to develop and vet new business requests in an efficient and timely manner, thereby enhancing performance, quality, and accuracy and reducing TAT.

    • Working closely with the Assistant Managers providing support and coverage as appropriate

    • Escalate all pending actions from receiving countries which are not actioned beyond the agreed timelines thinking beyond procedures to resolve issues for better customer experience

    • Leadership & Teamwork

    • Ability to work to tight deadlines and under pressure.

    • An active participant during crisis management and process team meetings and Provide support and guidance to your peer group in order to meet CDD objectives

    • Own the profile management of requests assigned.

    • Contributing to positive and productive environment through openness, flexibility, positive attitude and prompt reporting and escalation of issues and proper time management.

    • Should be an active team player.

    • Interact with different teams namely RM’s, Client Liaison teams, Account opening, KYC to negotiate / resolve the issues and work towards quick closure of the referral

    • Operational Effectiveness & Control

    • Operational Effectiveness & Control Identifying the customer’s issues and queries accurately. The issues and queries should be analyzed, resolved and answered by following the standards, procedures, policies and group guidelines.

    • Perform activities as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.

    • Adhere to the compliance/ audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users; ensure breach of confidentiality is immediately bought to the attention of the line manager.

    Job Requirements

    • A Bachelor’s degree or with equivalent industry/functional experience

    • Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes

    • Excellent Communication skills in English – written and verbal

    • Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.

    • Ability to balance quality and quantity (volumes) with primary focus on quality.

    • Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.

    • Is self-motivated, pragmatic (sense of urgency is a must)

    • Willing to work a flexible schedule to accommodate business needs. Current shift for this process starts from 9.30 PM IST.

    • Previous experience in working for AML/KYC teams is desirable

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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