Job Description
The CIB Egypt is currently recruiting for the role of Business Banking Inbound Agent
To handle inbound calls diligently for the Business Banking segment and support in the digital customer requests to promote business-banking products.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Control effectively customers’ calls through applying appropriate handling techniques to improve the call average handling time/ interactions average response time.
Assist in automating Business Banking customer transactions in order to offer alternative channels solutions.
Handle customer requests through recorded calls and ensure proper closure of those requests in a timely manner to maintain customer satisfaction.
Handle complaints with the concerned branches until resolution and submit a report of the handled cases accordingly to ensure service quality.
Liaise with other departments to ensure proper closure of pending customers inquires/requests.
Ensure high service quality during inbound interactions and handle customer’s complaints according to the call center approved standards.
Achieve cross selling for the business banking products according to the set targets on a monthly basis in order to contribute in the achievement of the call center target.
Update customer records with the inquiry details and update the response history to ensure accuracy and availability of all customer records.
File carefully the department copies to maintain proper and efficient archiving.
Handle business banking customers’ products inquiries to provide full awareness of products’ features and charges to customers to maintain customer satisfaction.
Job Requirements
Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
0 – 1 year of experience
Excellent command of English and Arabic languages
Proficient user of MS Office
Reliable, energetic and cooperative
Excellent communication skills
Job Details
Company: Commercial International Bank - CIB
Employment Type: Full-time
Job Location: Giza, Egypt
