• HSBC Bank Careers | Assistant Relationship Manager

    HSBC Bank Careers | Assistant Relationship Manager

    Location: Cairo, Egypt

    Job Description

    HSBC is currently recruiting for the role of Assistant Relationship Manager - Business Banking

    The role holder will proactively support Relationship Managers enabling them to deliver best in class service to existing and prospective customers. The role holder will provide extensive support and is accountable for oversight and hands-on delivery of various activities including

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Accountable for delivery of exceptional customer experience both for existing and prospective customers across credit risk and client management disciplines through the Client Management Office.

    • Keeping up-to-date knowledge of HSBC’s capabilities, specifically the full spectrum of commercial banking products, services and solutions offering.

    • Keeping abreast of external factors influencing business e.g. economic, cultural, geographical, procedural and regulatory requirements. Deliver all relevant aspects of the annual operating plan including the revenue targets, with specific emphasis on recognition, monitoring and mitigation of both operational & credit risk

    • Adopt and ensure fully effective utilization of all tools and systems provided by the bank to assist in risk management, service and sales delivery, avoiding any reliance upon manually created sales MI

    • Identify and meet customer needs delivering outstanding levels of customer service

    • Improve credit quality by minimizing impairments thus leading to higher shareholder returns

    • Provide honest, constructive and timely feedback to staff to drive a high performance culture.

    • Ensure timely and reliable provision of defined support to Relationship Managers across credit risk and client management disciplines.

    • Lead and manage high levels of constructive engagement with all relevant stakeholders,

    • Improve customer satisfaction and engagement

    • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly

    Job Requirements

    • Approved Credit Course or relative certification

    • Other courses relevant to the field

    • Proven ability, with a successful record of accomplishment in risk management, operational and regulatory, credit analysis and judgmental lending

    • Knowledge of the Commercial Banking market both globally and specifically relating to the local environment, including the competitive landscape, with a detailed knowledge of competitor propositions.

    • Honed analytical skills, with a strong emphasis on credit and operational risk

    • Visible and motivational leadership, ability to influence others

    • Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues

    • Ability to effectively plan and organize, with tenacity to drive through results

    • Minimum 2 years of experience in a relevant domain

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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