• HSBC Careers in Dubai | Personal Banker Jobs

    HSBC Careers in Dubai | Personal Banker Jobs

    Location: United Arab Emirates
    Published:

    Job Description

    HSBC is currently recruiting for the role of Personal Banker

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • The job holder is required to identify referrals for financial planning needs and to refer to a specialist as required.

    • Provide a high-quality and holistic service with prompt completion of customer service request with a focus on deepening the customer relationship.

    • Identify customer needs whether immediate or future & refer accordingly.

    • The role holder will respond to a combination of “walk-in” customers and creating referral opportunities from centrally created contact lists.

    • Understand and deliver the standards of service quality required, maintaining published service level agreements.

    • The facilitation of approval of facilities in accordance with credit policy and lending guidelines.

    • Ownership of customer relationships is vital along with the ability to coach and develop other team members.


    Job Requirements

    • Proven ability in customer service and building customer relationships

    • Ability to identify customer needs and influence customers to take appropriate action to meet their needs

    • An understanding of HSBC’s credit policy and lending guidelines

    • A broad knowledge of financial planning and defining customer’s needs

    • An understanding of the needs of the mass affluent customer segment in general

    • A full understanding of referral processes

    • An understanding of the Premier, Advance and Personal banking Propositions.

    • Excellent customer service skills

    • Strong verbal and written communication skills

    • Customer driven with a strong focus on quality of service

    • Proven ability in making lending decisions in accordance with bank policy and guidelines

    • A clear understanding of how value is created within the Premium segment, both for customers and the bank

    • The jobholder forms an integral part of the branch team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues.

    • Attain proposition and product related qualifications

    • Attain appropriate professional and regulatory qualification as required by market

    • Attain any internal standards as required by country

    • If dealing with premier customers, required trainings and accreditation need to be done

    • UAE Nationals Only

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Dubai, United Arab Emirates

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