Job Description
HSBC is currently recruiting for the role of Personal Banker
Duties and Responsibilities
Your main responsibilities in this role include the following:
The job holder is required to identify referrals for financial planning needs and to refer to a specialist as required.
Provide a high-quality and holistic service with prompt completion of customer service request with a focus on deepening the customer relationship.
Identify customer needs whether immediate or future & refer accordingly.
The role holder will respond to a combination of “walk-in” customers and creating referral opportunities from centrally created contact lists.
Understand and deliver the standards of service quality required, maintaining published service level agreements.
The facilitation of approval of facilities in accordance with credit policy and lending guidelines.
Ownership of customer relationships is vital along with the ability to coach and develop other team members.
Job Requirements
Proven ability in customer service and building customer relationships
Ability to identify customer needs and influence customers to take appropriate action to meet their needs
An understanding of HSBC’s credit policy and lending guidelines
A broad knowledge of financial planning and defining customer’s needs
An understanding of the needs of the mass affluent customer segment in general
A full understanding of referral processes
An understanding of the Premier, Advance and Personal banking Propositions.
Excellent customer service skills
Strong verbal and written communication skills
Customer driven with a strong focus on quality of service
Proven ability in making lending decisions in accordance with bank policy and guidelines
A clear understanding of how value is created within the Premium segment, both for customers and the bank
The jobholder forms an integral part of the branch team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues.
Attain proposition and product related qualifications
Attain appropriate professional and regulatory qualification as required by market
Attain any internal standards as required by country
If dealing with premier customers, required trainings and accreditation need to be done
UAE Nationals Only
