Job Description
HSBC is currently recruiting for the role of Fraud Officer
Duties and Responsibilities
Your main responsibilities in this role include the following:
Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud & scam trends & constantly endeavour to avoid any losses for the bank.
Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.
Resolve queries in a timely and satisfactory manner.
Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.
Facilitate and record escalations to the Fraud Manager.
Perform against targets individually whilst contributing to the overall productivity of the team.
Job Requirements
Decision making based on experience, judgment and Fraud Operations process knowledge.
Knowledge of, and experience in problem solving techniques
Ability to speak, understand and communicate fluently.
Ability to write business letters and reports.
Excellent email conversational / telephone skills.
Ability to learn quickly, retain and transfer knowledge appropriately.
Ability to understand and interpret numeric data.
Flexibility to work 24 / 7 working environment in line with business requirements.
Ability to meet tight deadlines.
Ability to build rapport with and relate to a wider range of people.
Good MS Office Skills (Excel, PowerPoint, Word)
