• HSBC Egypt Careers | Fraud Officer Job

    HSBC Egypt Careers | Fraud Officer Job

    Location: Egypt

    Job Description

    HSBC is currently recruiting for the role of Fraud Officer

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud & scam trends & constantly endeavour to avoid any losses for the bank.

    • Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.

    • Resolve queries in a timely and satisfactory manner.

    • Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.

    • Facilitate and record escalations to the Fraud Manager.

    • Perform against targets individually whilst contributing to the overall productivity of the team.

    Job Requirements

    • Decision making based on experience, judgment and Fraud Operations process knowledge.

    • Knowledge of, and experience in problem solving techniques

    • Ability to speak, understand and communicate fluently.

    • Ability to write business letters and reports.

    • Excellent email conversational / telephone skills.

    • Ability to learn quickly, retain and transfer knowledge appropriately.

    • Ability to understand and interpret numeric data.

    • Flexibility to work 24 / 7 working environment in line with business requirements.

    • Ability to meet tight deadlines.

    • Ability to build rapport with and relate to a wider range of people.

    • Good MS Office Skills (Excel, PowerPoint, Word)

    Job Details

    Company: HSBC

    Employment Type: Full-time

    Job Location: Cairo, Egypt