• وظائف بنك المشرق - مصر | Customer Service Officer

    وظائف بنك المشرق - مصر | Customer Service Officer

    Location: Egypt
    Published:

    Job Description

    Mashreq Bank is currently recruiting for the role of Customer Service Officer

    To delight internal and external customers over the telephone


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Interact with customers over the phone to understand their banking needs.

    • Provide excellent customer service to achieve customer loyalty.

    • Resolve problems over the telephone on the spot.

    • Convert sales opportunities in order to meet financial targets.

    • Clarify and explain procedures and products over the telephone.

    • Capture and report customer feedback towards continual product development.

    • Handling escalation customer complaints

    • Managing priority customers segment calls.

    • Handling maintenance activities such as Credit cards replacements, Debit card replacements, CRM follow ups, etc…


    Job Requirements

    • University Graduate (preferably with some finance / banking or math’s component).

    • Very customer focused

    • Excellent communication skills

    • Strong listening skills.

    Job Details

    Company: Mashreq Bank

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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