Job Description
Mashreq Bank is currently recruiting for the role of Customer Service Officer
To delight internal and external customers over the telephone
Duties and Responsibilities
Your main responsibilities in this role include the following:
Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Handling escalation customer complaints
Managing priority customers segment calls.
Handling maintenance activities such as Credit cards replacements, Debit card replacements, CRM follow ups, etc…
Job Requirements
University Graduate (preferably with some finance / banking or math’s component).
Very customer focused
Excellent communication skills
Strong listening skills.
