• وظائف بنك CIB | Teller Jobs

    وظائف بنك CIB | Teller Jobs

    Location: Egypt
    Published:

    Job Description

    The CIB Egypt is currently recruiting for the role of Teller

    To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Operational Functions

    • Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.

    • Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.

    • Process all the cash counter transactions accurately in accordance with the set objectives.

    • Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.

    • Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.

    • Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.

    • Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.

    • Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.

    • Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.

    • Check counterfeit currencies, checks and identities.

    • Reporting

    • Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight

    • Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.

    • Deviations and exceptions reporting in branch monthly exception report in a timely manner


    Job Requirements

    • Bachelor’s degree of commerce, business administration, accounting or its equivalent

    • (0-2) Years of experience

    • Good command of English and Arabic languages

    • Communication Skills

    • Problem Solving Skills

    • Service Oriented

    • Process Oriented

    • Adept in using basic software such as office, internet and e-mail

    Job Details

    Company: Commercial International Bank - CIB

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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