• وظائف بنك CIB | CLCU Agent

    وظائف بنك CIB | CLCU Agent

    Location: Egypt
    Published:

    Job Description

    The CIB Egypt is currently recruiting for the role of CLCU Agent

    To perform planned callouts communicating specific messages at key points during the customer relation with CIB and cross sell cards add-on products.


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Perform customers calls based on the pre-designed schedule and script to educate, cross sell, build and maintain relations with the aim of increasing customer satisfaction.

    • Adhere to the pre-set quality standards to provide consistent and a high quality service to all customers to enhance customer loyalty.

    • Collect and handle customer requirements and feedback effectively and efficiently which includes complains, card/statement delivery, and utilization to be communicated with the relevant stakeholders.

    • Maintain an average contacted rate for each call out activity assigned to reach largest number of customers for the purpose of achieving sales targets and enhancing customer relation.


    Job Requirements

    • Bachelor’s degree of Commerce, Business Administration, Economics or of related

    • Minimum 0-2 years of experience

    • Good Command of English & Arabic Languages

    • Excellent Computer skills

    • Strong Communication skills

    • Service oriented

    • Problem Solving skills

    • Negotiation skills

    Job Details

    Company: Commercial International Bank - CIB

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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