• Credit Agricole Careers | Call Center وظائف كريدي أجريكول

    Credit Agricole Careers | Call Center وظائف كريدي أجريكول

    Location: Egypt

    Job Description

    Crédit Agricole is currently recruiting for the role of Call Center

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound]

    • Handles the clients' complaints & act on decrease its ratio

    • Meets Call Center KPI's

    • Achieves the monthly benchmark [calls monitoring/CRM]

    • Applies customer service policy & online help to the callers

    • Achieves the assigned targets

    • Applies compliance & Bank Policy

    Job Requirements

    • The purpose the Call Center Agent is to provide superior customer service and online help/support to CAE Clients/None Clients.

    • Handling all inquiries / requests related to the Bank products / services and Marketing Campaigns

    • Decreasing the ratio of CAE clients' complaints

    Job Details

    Company: Crédit Agricole Egypt

    Employment Type: Full-time

    Job Location: Giza, Egypt