• Credit Agricole Careers | Customer Service Agent وظائف كريدي أجريكول

    Credit Agricole Careers | Customer Service Agent وظائف كريدي أجريكول

    Location: Egypt

    Job Description

    Crédit Agricole is currently recruiting for the role of Customer Service Agent

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Sales

    • Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.

    • Provide the assigned portfolio of mass customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.

    • Operation & Service Quality

    • Follow up with others, departments, pipeline credit/ operations dept. on pending cases.

    • Ensures handling and covering all customer requests / inquiries to deliver services excellence.

    • Efficiently handles customers complaints , escalating as appropriate.

    • CBE, Compliance, Audit, Procedures

    • Ensure following set procedures as per designation.

    Job Requirements

    • Sales techniques

    • Excellent command of English

    • Customer service etiquette

    • Negotiation and interpersonal skills

    • 0-1 Years of Experience

    Job Details

    Company: Crédit Agricole Egypt

    Employment Type: Full-time

    Job Location: Egypt

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