• وظائف بنك CIB | Portfolio Back Office Agent

    وظائف بنك CIB | Portfolio Back Office Agent

    Location: Egypt
    Published:

    Job Description

    The CIB Egypt is currently recruiting for the role of Portfolio Back Office Agent

    To conduct the daily operational and administrational tasks related to CLCU, Retention and Activation teams to ensure smooth workflow of the processes and aid in achieving the set targets.


    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Conduct the daily CLCU, Retention & Activation teams’ operational and administrative requests within the set TAT with high quality.

    • Assign daily queue on CLCU, Retention & Activation teams.

    • Collect the feedback of all the assigned queues daily and take the needed action

    • Prepare the daily requests to be sent to the Cards Centre and Operations Department for implementation

    • Verify the bulk source and payroll deals and ensure that the customers are granted the proper related offer.

    • Send the daily complaints report submitted by the CLCU, Retention & Activation teams to the internal concerned area.

    • Distribute branches/ call centre referrals and ensure proper tracking for the referrals.

    • Prepare report for all technical and non-technical adherence for all the three areas and submit it to cards back office manager.


    Job Requirements

    • Bachelor’s degree of Commerce, Business Administration, Economics or of related

    • Minimum 0 to 1 years of experience in same/similar position (from 1-2)

    • Excellent command of English & Arabic Languages

    • Excellent Computer skills

    • Excellent Communication skills

    • Negotiation and Decision Making skills, etc

    Job Details

    Company: Commercial International Bank - CIB

    Employment Type: Full-time

    Job Location: Cairo, Egypt

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