Job Description
The CIB Egypt is currently recruiting for the role of Portfolio Back Office Agent
To conduct the daily operational and administrational tasks related to CLCU, Retention and Activation teams to ensure smooth workflow of the processes and aid in achieving the set targets.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Conduct the daily CLCU, Retention & Activation teams’ operational and administrative requests within the set TAT with high quality.
Assign daily queue on CLCU, Retention & Activation teams.
Collect the feedback of all the assigned queues daily and take the needed action
Prepare the daily requests to be sent to the Cards Centre and Operations Department for implementation
Verify the bulk source and payroll deals and ensure that the customers are granted the proper related offer.
Send the daily complaints report submitted by the CLCU, Retention & Activation teams to the internal concerned area.
Distribute branches/ call centre referrals and ensure proper tracking for the referrals.
Prepare report for all technical and non-technical adherence for all the three areas and submit it to cards back office manager.
Job Requirements
Bachelor’s degree of Commerce, Business Administration, Economics or of related
Minimum 0 to 1 years of experience in same/similar position (from 1-2)
Excellent command of English & Arabic Languages
Excellent Computer skills
Excellent Communication skills
Negotiation and Decision Making skills, etc
Job Details
Company: Commercial International Bank - CIB
Employment Type: Full-time
Job Location: Cairo, Egypt
