Job Description
Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.
The starting pay for Customer Experience Specialists is $16.55 per hour. Additional pay increases occur regularly through 10.5 years to the current max of $35.26 per hour.
Benefits and Offers
Competitive salary, industry-leading pro๏ฌt sharing, and 401(k) with generous direct contribution and company match
Comprehensive health & welfare bene๏ฌts including medical, dental, vision, short/long term disability and life bene๏ฌts
Paid training includes instruction, observation, exams and performance measures.
Domestic and International Flight privileges for employees and eligible family members
Career development programs are available for your long-term career goals
Access to subsidized and vetted Backup Care for children, adults, and pets through Care.com
In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:
Effectively listening
Quickly identifying and owning customer issues
Actively search for solutions to problems
Making quality decisions
Attention to detail
Interacting with a globally diverse group of customers and colleagues
Duties and Responsibilities
Your main responsibilities in this role include the following:
Specialists consistently sell travel-related services, including car rental and credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.
There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms.
Job Requirements
High School graduate, GED or High School Equivalency.
Embraces a diverse set of people, thinking, and styles.
Consistently makes safety and security, of self and others, the priority.
Be at least 18 years of age.
Authorized to work in the United States.
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
Digital literacy in navigating web-based and airline-specific software applications, email, instant messaging, and internet searches.
Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
Reliable and committed to maintaining excellent attendance, performance, self-motivation, and goal attainment.
Successfully pass a pre-employment background check and drug test.
Where permitted by applicable law, you have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
One year of experience working in sales, and at least one year of experience providing customer service
preferred qualifications
Job Details
Company: Delta Air Lines
Employment Type: Full-time
Job Location: Cincinnati, OH, USA
