Job Description
You will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:
Interacting with a globally diverse group of customers and colleagues
Effectively listening
Making quality decisions
Quickly identifying and owning customer issues
Actively search for solutions to problems
Attention to detail
Benefits and Offers
Customer Experience Specialists earn $16.55 per hour, with annual increases to $35.26 by 10.5 years
Delta Air Lines offers competitive salaries, a 401(k) with generous company contributions, paid time off, comprehensive health benefits, family care assistance, holistic wellbeing programs, domestic and international flight privileges, global partnerships for community service, recognition rewards and awards, and business resource groups. Employees can also access over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, insurance, legal services, and childcare. These benefits help employees maintain a healthy work-life balance and contribute to a more sustainable future.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms.
Specialists consistently sell travel-related services, including car rental and credit card vendor partner products.
Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.
Job Requirements
The minimum qualifications for this position include a high school diploma, GED, or equivalent. The ideal candidate should embrace diverse people, prioritize safety, be at least 18 years old, be authorized to work in the US, and be flexible in working PM shifts with 2 consecutive days off. They should have digital literacy, clear communication, and be reliable and committed.
Preferred qualifications include one year of experience in sales or customer service, but not required. Spanish language fluency is also a plus. Delta periodically offers bilingual positions with pay increases
Job Details
Company: Delta Air Lines
Employment Type: Full-time
Job Location: Tampa, FL, USA