• Delta Airlines | Customer Experience Specialist - SLC

    Location: Salt Lake City, UT, USA

    Job Description

    Delta Air Lines is seeking Customer Experience Specialists to join their high-energy call center environment. The Reservations team is dedicated to service and sales, focusing on customer care and connection. Ideal candidates should answer calls efficiently, provide solutions, and offer additional products to make customers' travel unforgettable.

    Benefits and Offers

    Customer Experience Specialists earn $16.55 per hour, with annual increases to $35.26 by 10.5 years

    Delta Air Lines offers competitive salaries, a 401(k) with generous company contributions, paid time off, comprehensive health benefits, family care assistance, holistic wellbeing programs, domestic and international flight privileges, global partnerships for community service, recognition rewards and awards, and business resource groups. Employees can also access over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, insurance, legal services, and childcare. These benefits help employees maintain a healthy work-life balance and contribute to a more sustainable future.

    You will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

    • ​Effectively listening

    • Quickly identifying and owning customer issues

    • Actively search for solutions to problems

    • Making quality decisions

    • Attention to detail

    • Interacting with a globally diverse group of customers and colleagues

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms.

    • Specialists consistently sell travel-related services, including car rental and credit card vendor partner products.

    • Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

    Job Requirements

    The minimum qualifications for this position include a high school diploma, GED, or equivalent. The ideal candidate should embrace diverse people, prioritize safety, be at least 18 years old, be authorized to work in the US, and be flexible in working PM shifts with 2 consecutive days off. They should have digital literacy, clear communication, and be reliable and committed.

    Preferred qualifications include one year of experience in sales or customer service, but not required. Spanish language fluency is also a plus. Delta periodically offers bilingual positions with pay increases

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Salt Lake City, UT, USA