Job Description
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Benefits and Offers
Starting Rate: USD $18.50/Hr
Generous holiday and paid time off
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Quarterly and annual bonus plans
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Your main responsibilities in this role include the following:
Duties and Responsibilities
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
Process and secure passenger luggage.
Sell tickets and ensure cabin accommodations.
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
Perform computer and paperwork tasks.
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
Job Requirements
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
Typing speed of at least 25 WPM.
Ability to communicate in English.
Ability to consistently lift 50 lbs.
Ability to anticipate needs of others in a fast-paced environment.
Must be able to bend, stoop, squat, reach and grasp.
Ability to adapt to performing work according to set procedures.
Flexibility to work varied shifts (e.g., weekends, holidays).
Ability to participate in paid training.
Ability to learn and operate a computerized reservation system.
High school diploma or equivalent.
Minimum age of 18.
6 months of customer service or community service experience.
Must be authorized to work in the U.S.
Job Details
Company: Alaska Airlines
Employment Type: Part-Time
Job Location: East Boston, Massachusetts, United States
