Job Description
American Airlines is seeking Full Time Customer Service Coordinator at Seattle-Tacoma International Airport
Benefits and Offers
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Provides assistance with passenger check-in and cargo acceptance.
The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner.
Promotes and sells air travel to the traveling public or freight forwarders.
Interprets government rules and requirements for domestic and international travel or cargo shipments.
Provides assistance to distressed passengers and customers.
Meets and dispatches aircraft within established times.
Protects company property and revenue. Provides for safe travel.
Uses organizational skills to perform multiple tasks within a limited time period.
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
Is self-motivated and requires minimal supervision.
Follows internal/external policies and procedures.
Responds and assists during security and emergency situations.
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
Responsible for the overall performance within work area and may be required to lead and direct the work of other employees.
Job Requirements
Ability to work irregular and/or extended hours, including weekends and holidays
Must report to work on a regular and timely basis
Bilingual language skills required in some locations
High school diploma or GED
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Read, write, fluently speak and understand the English language
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Job Details
Company: American Airlines
Employment Type: Full-time
Job Location: Seattle, WA, USA
