Job Description
Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care and service to Customers in-flight. Inflight Crewmembers are responsible for both Safety and Service in the aircraft cabin. They function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, the Inflight Crewmembers are the key ingredient in mitigating Customer dissatisfaction, and thus serve as a very visible JetBlue Representative in diverse and challenging situations. The Inflight Crewmember is an effective communicator that is comfortable working in an ever-changing environment and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.
This position may be located in any of JetBlue’s bases (BOS, JFK, EWR, FLL, MCO, LAX).
Your main responsibilities in this role include the following:
Duties and Responsibilities
Respond safely and effectively to a broad range of in-flight emergencies
Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand
Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
Perform other various duties as outlined in company manuals
Provide assistance to Customers with lifting carry-on bags into overhead bins
Provide assistance to disabled Customers and/or unaccompanied minors
Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales
Promote and upsell buy-onboard products to meet company ancillary revenue goals
Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities
Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions
Other duties as assigned
Job Details
Company: JetBlue Airways
Employment Type: Full-time
Job Location: Orlando, FL, USA
