• Customer Relation Officer | Kuwait Airways

    Location: Kuwait City, Kuwait

    Job Description

    Kuwait Airways is recruiting for the role of Customer Relation Officer to effectively respond to customers’ queries, solve service issues, enhance customer experience and ensure outstanding customer service

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Commits to quality service for every passenger and responds to general enquiries with accurate information on Jazeera products or by effectively sourcing relevant & accurate information from necessary sources

    • Maintains a working knowledge of the current process and relevant support services within and from other connected departments to ensure a better understanding of issues and solutions

    • Demonstrates knowledge and understanding of passengers with unsatisfied travel experiences of money loss, health and personal schedule troubles

    • Handles Customer’s complaints & feedback

    • Handles all guest queries effectively & professionally whilst building rapport and ensuring outstanding quality service is provided

    • Effectively handle DGCA & Local Authorities Complaints & Lawsuits and escalates issues as required

    • Investigate claims cases and ensures that company terms and conditions are adhered

    • Ensures service recovery once the investigation concludes with the passenger’s right to be compensated

    • Oversee technical implementation of Customer Loyalty Programs across all the channels

    • Uses technology and software applications effectively in accordance with task requirements

    • Maintains a high level of service quality ensuring customer satisfaction

    • Any other task as assigned by Manager

    Job Requirements

    • Minimum 2 Years experience in Customer Service

    • Preferred background experience in Banking/Automobile/Aviation/Telecommunication

    • Excellent communication skills in English. Arabic is an added advantage

    • Attention to detail, quality and meticulousness of tasks

    • Good appearance

    • Good knowledge of MS Office, computer applications and office administration work

    • Creative with new Ideas for immediate implementation for Customer Service & Satisfaction

    Job Details

    Company: Kuwait Airways

    Employment Type: Full-time

    Job Location: Kuwait