• Airport Operations Crew Job in Nashville | JetBlue Airways

    Location: Nashville, TN, USA

    Job Description

    The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Provide exceptional customer service

    • Conduct check-in process for Customers via computer

    • Verify Customers’ personal identification

    • Tag, lift, and handle Customer luggage

    • Announce flight arrivals, departures, and pre-boarding information via the public address system

    • Communicate with our Customers to keep them constantly informed

    • Offer ancillary products to our Customers such as “even more speed” and “even more space”

    • Coordinate various duties with coworkers and other departments to ensure proper handling of Customers

    • Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor

    • Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.

    • Assist Customers with special needs, e.g. Customers who need assistance in boarding

    • Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

    • Other duties as assigned

    Job Details

    Company: JetBlue Airways

    Employment Type: Full-time

    Job Location: Nashville, TN, USA