• Airport Services Duty Officer Job in Washington - IAD | Qatar Airways

    Location: Dulles, VA 20166, USA

    Job Description

    In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Ensuring that passenger and aircraft handling practices conform to the safety and security standards

    • Ensuring that all QR aircraft handling standards are met on a shift basis

    • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline

    • Ensuring proper allocation of manpower and resources in the airport operations

    • Completing checks to ensure adequate standards are maintained

    • Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling

    • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

    Job Details

    Company: Qatar Airways

    Employment Type: Full-time

    Job Location: Washington - IAD, United States