Job Description
In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Ensuring that passenger and aircraft handling practices conform to the safety and security standards
Ensuring that all QR aircraft handling standards are met on a shift basis
Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
Ensuring proper allocation of manpower and resources in the airport operations
Completing checks to ensure adequate standards are maintained
Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
Job Details
Company: Qatar Airways
Employment Type: Full-time
Job Location: Washington - IAD, United States
