Job Description
Kuwait Airways is recruiting for the role of Social Media Specialist to manage the social media platforms for Jazeera Airways, deliver relevant campaigns to grow and activate followers and ensure timely response to customer queries.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Manage implementation of Jazeera Airways social media strategy across key channels: Facebook, Twitter, Instagram & YouTube.
Create calendar for social postings to support marketing campaigns, grow fan bases and increase engagement.
Support key Jazeera Airways messages – product & service messages, route launches, and corporate news.
Supervise creation and production of relevant content to support social postings (video, stills, infographics etc).
Monitor all social postings from Jazeera Airways and ensure consistency and accuracy.
Develop briefs for campaigns based on marketing plans, brief agency partner and manage development for internal review.
Supervise community management with the Agency and Call Centre and ensuring customer enquiries/ complaints are resolved in good time.
Produce regular social media reports and updates.
Oversee technical implementation of Customer Loyalty programs across all the channels.
