• Guest Service Agent Job in Fort Lauderdale | Spirit Airlines

    Location: Fort Lauderdale, FL, USA

    Job Description

    Spirit Airlines is currently seeking positive, enthusiastic individuals with an accomplished background in customer service.

    Benefits and Offers

    We offer a competitive salary and comprehensive benefits to our team members including dental,vision, life insurance, 401(k) , travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Greet and check-in our Guests

    • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

    • Model and share guest service best practices with all team members to deliver a distinctive and delightful Guest experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.)

    • Provide Guest with courteous, friendly, fast, and efficient service

    • Help our Guest with new and existing reservations, assign seats and issue boarding passes

    • Handle Guest questions and concerns with professionalism, knowledge and empathy

    • Manage gate operations and flight close-outs

    • Organize the safe loading and unloading of our customers on and off the aircraft

    • Assist with Baggage Service and Baggage Tracing

    • Perform Gate Functions with professionalism and care - Announcements and Guest Assistance

    • Perform other duties as assigned or as may be necessary to make sure our Guests are safe and have a fantastic Spirit experience

    • May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

    Job Requirements

    • High School Diploma or GED Certification required

    • Must hold a valid Driver's License and be at least 18 years of age

    • Bilingual (Spanish, Creole and English) Speakers preferred

    • Must possess excellent verbal and written communication skills in the English language

    • Must be a U.S Citizen, Permanent Resident or have authorization to work in the U.S under any category, with the exception of C09

    • Model and deliver a distinctive and delightful customer experience

    • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software

    • Must be able to type and learn airline specific computer reservation/ ticketing software

    • Able to stand for long periods of time and consistently lift luggage of up to 70 lbs.

    • Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays

    • Must pass a pre-employment drug screening and 10 year background check

    • Must be self motivated and able to work independently

    • Must be able to maintain a professional image and show no visible tattoos

    • Must be able to attend training for five (5) continuous weeks; 40 hours a week

    • Ability to follow processes and procedures and apply flexible approach when required

    Job Details

    Company: Spirit Airlines

    Employment Type: Full-time

    Job Location: Fort Lauderdale, Florida, United States