Job Description
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Benefits and Offers
Starting Rate: USD $20.50/Hr
Generous holiday and paid time off
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Quarterly and annual bonus plans
Your main responsibilities in this role include the following:
Duties and Responsibilities
Sell tickets and ensure cabin accommodations.
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
Perform computer and paperwork tasks.
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
Process and secure passenger luggage.
Job Requirements
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
Typing speed of at least 25 WPM.
6 months of customer service or community service experience.
Ability to consistently lift 50 lbs.
Flexibility to work varied shifts (e.g., weekends, holidays).
Ability to participate in paid training.
Must be able to bend, stoop, squat, reach and grasp.
Ability to learn and operate a computerized reservation system.
Ability to anticipate needs of others in a fast-paced environment.
Ability to communicate in English.
Ability to adapt to performing work according to set procedures.
High school diploma or equivalent.
Must be authorized to work in the U.S.
Minimum age of 18.
Job Details
Company: Alaska Airlines
Employment Type: Part-Time
Job Location: Dulles, Virginia, United States
