• Customer Relation Officer | Jazeera Airways

    Location: Kuwait City, Kuwait

    Job Description

    Jazeera Airways is currently recruiting for the role of Customer Relation Officer to effectively respond to customers’ queries, solve service issues, enhance customer experience and ensure outstanding customer service.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Maintains a high level of service quality ensuring customer satisfaction

    • Commits to quality service for every passenger and responds to general enquiries with accurate information on Jazeera products or by effectively sourcing relevant & accurate information from necessary sources

    • Uses technology and software applications effectively in accordance with task requirements

    • Maintains a working knowledge of the current process and relevant support services within and from other connected departments to ensure a better understanding of issues and solutions

    • Oversee technical implementation of Customer Loyalty Programs across all the channels

    • Demonstrates knowledge and understanding of passengers with unsatisfied travel experiences of money loss, health and personal schedule troubles

    • Ensures service recovery once the investigation concludes with the passenger’s right to be compensated

    • Handles Customer’s complaints & feedback

    • Investigate claims cases and ensures that company terms and conditions are adhered

    • Handles all guest queries effectively & professionally whilst building rapport and ensuring outstanding quality service is provided

    • Effectively handle DGCA & Local Authorities Complaints & Lawsuits and escalates issues as required

    • Any other task as assigned by Manager

    Job Requirements

    • Minimum 2 Years experience in Customer Service

    • Creative with new Ideas for immediate implementation for Customer Service & Satisfaction

    • Preferred background experience in Banking/Automobile/Aviation/Telecommunication

    • Good knowledge of MS Office, computer applications and office administration work

    • Excellent communication skills in English. Arabic is an added advantage

    • Good appearance

    • Attention to detail, quality and meticulousness of tasks

    Job Details

    Company: Jazeera Airways

    Employment Type: Full-time

    Job Location: Kuwait City, Kuwait