Job Description
Jazeera Airways is currently recruiting for the role of Customer Relation Officer to effectively respond to customers’ queries, solve service issues, enhance customer experience and ensure outstanding customer service.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Maintains a high level of service quality ensuring customer satisfaction
Commits to quality service for every passenger and responds to general enquiries with accurate information on Jazeera products or by effectively sourcing relevant & accurate information from necessary sources
Uses technology and software applications effectively in accordance with task requirements
Maintains a working knowledge of the current process and relevant support services within and from other connected departments to ensure a better understanding of issues and solutions
Oversee technical implementation of Customer Loyalty Programs across all the channels
Demonstrates knowledge and understanding of passengers with unsatisfied travel experiences of money loss, health and personal schedule troubles
Ensures service recovery once the investigation concludes with the passenger’s right to be compensated
Handles Customer’s complaints & feedback
Investigate claims cases and ensures that company terms and conditions are adhered
Handles all guest queries effectively & professionally whilst building rapport and ensuring outstanding quality service is provided
Effectively handle DGCA & Local Authorities Complaints & Lawsuits and escalates issues as required
Any other task as assigned by Manager
Job Requirements
Minimum 2 Years experience in Customer Service
Creative with new Ideas for immediate implementation for Customer Service & Satisfaction
Preferred background experience in Banking/Automobile/Aviation/Telecommunication
Good knowledge of MS Office, computer applications and office administration work
Excellent communication skills in English. Arabic is an added advantage
Good appearance
Attention to detail, quality and meticulousness of tasks
