Job Description
The Customer Service Agent (CSA) is responsible for assisting customers with baggage issues at Alaska Airlines (AS). As a member of the Central Baggage Service team, the CSA supports delayed baggage recovery, resolution of damaged baggage, missing contents and left on board items.
Benefits and Offers
Starting Rate: USD $18.50/Hr
Quarterly and annual bonus plans
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Generous holiday and paid time off
Your main responsibilities in this role include the following:
Duties and Responsibilities
Researches, resolves and assists customers with baggage issues.
Supports internal customers (airport Customer Service Agents, Customer Care Representatives, Reservations Agents, other airline counterparts, etc.) with baggage-related issues.
Maintains records of customer interactions and problems and reports that information to the appropriate areas for correction.
Handles customer questions, complaints, and inquiries promptly via call, chat and written correspondence with the highest degree of courtesy and professionalism to resolve issues.
Conveys knowledge to customers of Alaska Airlines baggage policies.
Operates within a variety of complex computerized systems to assist guests and daily operations.
Provides superior customer service by offering accurate information and creative resolutions to customer inquiries, complaints, and requests for assistance.
Performs other/related duties as assigned or as the situation dictates.
Job Details
Company: Alaska Airlines
Employment Type: Full-Time
Job Location: Seattle, Washington, United States
