• Customer Service Agent - Central Baggage (Warehouse & Call Center) job in Seattle

    Location: Seattle, WA, USA

    Job Description

    The Customer Service Agent (CSA) is responsible for assisting customers with baggage issues at Alaska Airlines (AS). As a member of the Central Baggage Service team, the CSA supports delayed baggage recovery, resolution of damaged baggage, missing contents and left on board items.

    Benefits and Offers

    • Starting Rate: USD $18.50/Hr

    • Quarterly and annual bonus plans

    • Free stand-by travel privileges on Alaska Airlines & Horizon Air

    • Comprehensive well-being programs including medical, dental and vision benefits

    • Generous 401k match program

    • Generous holiday and paid time off

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Researches, resolves and assists customers with baggage issues.

    • Supports internal customers (airport Customer Service Agents, Customer Care Representatives, Reservations Agents, other airline counterparts, etc.) with baggage-related issues.

    • Maintains records of customer interactions and problems and reports that information to the appropriate areas for correction.

    • Handles customer questions, complaints, and inquiries promptly via call, chat and written correspondence with the highest degree of courtesy and professionalism to resolve issues.

    • Conveys knowledge to customers of Alaska Airlines baggage policies.

    • Operates within a variety of complex computerized systems to assist guests and daily operations.

    • Provides superior customer service by offering accurate information and creative resolutions to customer inquiries, complaints, and requests for assistance.

    • Performs other/related duties as assigned or as the situation dictates.

    Job Details

    Company: Alaska Airlines

    Employment Type: Full-Time

    Job Location: Seattle, Washington, United States