Job Description
The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Communicate with our Customers to keep them constantly informed
Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
Conduct check-in process for Customers via computer
Tag, lift, and handle Customer luggage
Assist Customers with special needs, e.g. Customers who need assistance in boarding
Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
Provide exceptional customer service
Announce flight arrivals, departures, and pre-boarding information via the public address system
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
Offer ancillary products to our Customers such as “even more speed” and “even more space”
Verify Customers’ personal identification
Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
Other duties as assigned
Job Details
Company: JetBlue Airways
Employment Type: Full-time
Job Location: Richmond, VA, USA