Job Description
Provisioning Agents extend Hospitality to Southwest’s Internal and External Customers within the provisioning warehouse, on the aircraft, and on the ramp. This role prepares the cabin for a flight’s departure by stocking the aircraft with snacks and drinks, collaborating with Crew Members to ensure high-quality inflight service, and working with Ground Operations Teams to complete tasks by set times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment.
Benefits and Offers
- Pay Rate: $17.00
- ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.
- Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
- Overtime pay is computed solely on base pay rate
- 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
- Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Ramp Area:
Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required
Performs job in a safe manner in compliance with Company, contractual and regulatory requirements
Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions
Safely drives and operates a provisioning truck in the airport ramp area
Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors.
As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations
May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time
Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities
Empties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories
Transports cabin, commissary, and cleaning equipment between aircraft and storage areas
Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraft
Provisioning aircraft must be accomplished during a prescribed ground time
Warehouse area:
Maintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis
Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device
Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary
Loads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shift
Prepares perishable items for stocking on aircraft
Packs and repacks entertainment kits and assures aircraft is equipped with such kits.
Reviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flights
Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies
General:
Provides friendly service to and maintains positive relationships with all internal and external Customers
Attends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency
Works in a cooperative spirit to ensure the success of our Company
Works as a member of lean staff operating out of cities served by the airline
Wears visual identification required by the Company, prominently displayed for ready recognition
Responds to internal Customer inquiries
Duties may vary by size and organization of Provisioning Station
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Dallas, Texas, United States
