Job Description
All Customer Service Agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
The starting pay is $16.55 per hour. Additional pay increases occur regularly through 10.5 years
Benefits and Offers
Domestic and International space-available flight privileges for employees and eligible family members.
Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
Competitive salary, industry-leading profit sharing program, and performance incentives.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
401(k) with generous company contributions up to 9%.
Career development programs to achieve your long-term career goals.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Recognition rewards and awards through the platform Unstoppable Together.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Your main responsibilities in this role include the following:
Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
Use a computer to sell, print, and reissue tickets.
Manage the check-in process, ensuring that customers have the proper travel documentation.
Greet customers to guide and assist them with the ticketing and baggage check-in process.
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
Practices safety-conscious behaviors in all operational processes and procedures.
Job Details
Company: Delta Air Lines
Employment Type: Full-time
Job Location: Austin, TX, USA
