• Southwest Airlines Ramp Agent in Cleveland

    Location: Cleveland, OH, USA
    Published:

    Job Description

    Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines.

    Benefits and Offers

    • Pay Rate: $17.00
    • ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
    • 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
    • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.
    • Overtime pay is computed solely on base pay rate
    • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.
    • Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

    Your main responsibilities in this role include the following:


    Duties and Responsibilities

    • Responsible for the communicating, auditing, and correcting of pilot payroll prior to administration by the payroll department to assure the contract is fairly and efficiently administered

    • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals

    • Loads, unloads, services, guides, and directs Company Aircraft

    • Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities

    • Provides friendly service to and maintains positive relationships with all internal and external Customers

    • Manually pushes and pulls push carts and containers

    • Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork

    • Uses jetway stairs frequently to carry items checked at the gate to the aircraft bin

    • Reviews cargo forms for accuracy and corrects forms as necessary

    • Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors

    • Transports cabin and cleaning equipment between aircraft storage area

    • Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers

    • Safeguards Customers’ baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction

    • Receives and records Customer baggage, air freight, mail and company materials as required

    • Provides friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.

    • Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent

    • Works in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors

    • Duties vary by size and organization of station.

    • May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time

    • Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required

    • Must be able to meet any physical ability requirements listed on this description

    • May perform other job duties as directed by Employee's Leaders


    Job Details

    Company: Southwest Airlines

    Employment Type: Full-time

    Job Location: Cleveland, Ohio, United States