Job Description
Duties and Responsibilities
Your main responsibilities in this role include the following:
Performs Endorsement and Rerouting processes.
Carries out Reservation/Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by the General, Airport or Sales Manager.
Reports and registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.
Welcomes the aircraft; and ensures coordination and communication by and between the crew, handling agent, catering, cleaning, air traffic, customs and immigration.
In respect of processes for lost baggage, ensures that any lost baggage is found and delivered to their owners, by ensuring coordination with the handling agent and implements the steps in accordance with the compensation process if necessary.
Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.
Performs reservation/booking for the passengers applying to the counter.
Performs reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.
Issues tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
Ensures that all daily flight documents are prepared in full and complete; places the orders for daily catering service; and keeps any and all kinds of records in relation to the flights.
Job Details
Company: Turkish Airlines
Employment Type: Full-time
Job Location: Miami, FL, USA
