Job Description
Kuwait Airways is seeking an Sr. Reservation & Ticketing Agent in New York to provide exceptional customer service to passengers and travel agency colleagues. The role involves handling calls, assisting passengers with date changes, ticket extensions, re-routings, and voluntary upgrades, resolving disservice situations, monitoring queues, performing flight checks, working closely with the JFK Team, following company procedures, and preparing daily sales reports. The position requires compliance with federal law, including identity and employment eligibility verification. Flexibility in work schedule and duties is required.
Job Requirements
Education Qualification: Bachelor's degree or equivalent, 6 years airline ticketing experience, proficiency in AMADEUS and Microsoft Office, ability to perform under pressure, good analytical skills, ability to work independently, excellent verbal and communication skills.
Job Details
Company: Kuwait Airways
Employment Type: Full-time
Job Location: New York, NY, United States
