• Southwest Airlines Customer Service Agent in Chicago

    Location: Chicago, IL, USA
    Published:

    Job Description

    Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.

    Benefits and Offers

    • Pay Rate: $18.60

    • Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

    • 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

    • ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

    • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.

    • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.

    Your main responsibilities in this role include the following:


    Duties and Responsibilities

    • Works in a cooperative spirit to ensure the success of our Company

    • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems

    • Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company

    • Completes forms and reports as required by the company

    • Provides friendly service to and maintains positive relationships with all internal and external Customers

    • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner

    • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs

    • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage

    • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal

    • Writes irregularity and complaint reports as required

    • Any other duties as assigned by supervisor or Station Manager

    • May perform other job duties as directed by Employee’s Leaders.

    • Must be able to meet any physical ability requirements listed on this description.

    • Duties may vary due to size and organization of the station


    Job Details

    Company: Southwest Airlines

    Employment Type: Full-time

    Job Location: Chicago, Illinois, United States