Job Description
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Benefits and Offers
Starting Rate: USD $20.50/Hr
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Quarterly and annual bonus plans
Generous 401k match program
Comprehensive well-being programs including medical, dental and vision benefits
Generous holiday and paid time off
Your main responsibilities in this role include the following:
Duties and Responsibilities
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
Sell tickets and ensure cabin accommodations.
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
Perform computer and paperwork tasks.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Process and secure passenger luggage.
Job Requirements
Minimum age of 18.
Ability to participate in paid training.
Flexibility to work varied shifts (e.g., weekends, holidays).
Ability to learn and operate a computerized reservation system.
Ability to communicate in English.
Ability to adapt to performing work according to set procedures.
Ability to anticipate needs of others in a fast-paced environment.
Typing speed of at least 25 WPM.
High school diploma or equivalent.
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
Must be able to bend, stoop, squat, reach and grasp.
Ability to consistently lift 50 lbs.
Must be authorized to work in the U.S.
6 months of customer service or community service experience.
Job Details
Company: Alaska Airlines
Employment Type: Part-Time
Job Location: Arlington, Virginia, United States