• Delta Air Lines | Customer Experience Specialist - Minneapolis

    Location: Minneapolis, MN, USA

    Job Description

    In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

    • Interacting with a globally diverse group of customers and colleagues

    • ​Effectively listening

    • Making quality decisions

    • Quickly identifying and owning customer issues

    • Actively search for solutions to problems

    • Attention to detail

    Benefits and Offers

    Customer Experience Specialists earn $16.55 per hour, with annual increases to $35.26 by 10.5 years

    Delta Air Lines offers competitive salaries, a 401(k) with generous company contributions, paid time off, comprehensive health benefits, family care assistance, holistic wellbeing programs, domestic and international flight privileges, global partnerships for community service, recognition rewards and awards, and business resource groups. Employees can also access over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, insurance, legal services, and childcare. These benefits help employees maintain a healthy work-life balance and contribute to a more sustainable future.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms.

    • Specialists consistently sell travel-related services, including car rental and credit card vendor partner products.

    • Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

    Job Requirements

    The minimum qualifications for this position include a high school diploma, GED, or equivalent. The ideal candidate should embrace diverse people, prioritize safety, be at least 18 years old, be authorized to work in the US, and be flexible in working PM shifts with 2 consecutive days off. They should have digital literacy, clear communication, and be reliable and committed. A competitive edge is provided by one year of experience in sales or customer service, and fluency in Spanish. Delta periodically opens internal bilingual positions with pay increases for current Customer Experience Specialists

    Job Details

    Company: Delta Air Lines

    Employment Type: Full-time

    Job Location: Minneapolis, MN, USA