Job Description
The Customer Service Agent assists guests with travel needs, including ticketing, check-in, and boarding. Performs various tasks in ticketing, check-in, and boarding areas, ensuring guest satisfaction. Key duties include answering inquiries, selling tickets, ensuring cabin accommodations, performing computer, iPad, and paperwork tasks, evaluating flights, boarding, gate duties, and processing luggage. The agent may be assigned to perform various capacities to ensure guest satisfaction.
Benefits and Offers
The starting rate for this position is USD $18.96 per hour.
Alaska Airlines and Horizon Air offer various pay and benefits, including free stand-by travel, comprehensive well-being programs, 401k match, quarterly and annual bonus plans, and generous holiday and paid time off.
Job Requirements
The ideal candidate should have 6 months of customer service or community service experience, excellent interpersonal and communication skills, a typing speed of at least 25 WPM, and the ability to lift 50 lbs. should also be flexible, work varied shifts, participate in paid training, and be able to operate a computerized reservation system. should also be able to adapt to set procedures, anticipate needs in a fast-paced environment, and communicate in English. A high school diploma or equivalent is required. Minimum age of 18 and authorized to work in the U.S.
Job Details
Company: Alaska Airlines
Employment Type: Full-Time
Job Location: Fairbanks, Alaska, United States
