Job Description
As an Airport Sales Officer you will provide service excellence to flyadeal customers, Your main duties will be making new bookings; modifying existing booking and providing an excellence customer experience. The airport sales office is open 24/7, 365 days a year,therefore all team members are required to cover the various shifts.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Responsible for ensuring all sales (as per Daily Sale Report) are accurately reconciled and banked as per SOP.
Face to face sales and enquiries from customers at the airport, following Standard operating procedures to deliver an exceptional customer experience and to achieve individual revenue and quality targets.
Deal professionally with customer issues, taking all possible actions to resolve the issue to their fullest satisfaction.
Ensure all data entered into flyadeal systems is accurate and within established guidelines.
Maintain a thorough knowledge of all flyadeal products, services, and systems, providing accurate information and updates at all times.
Participate in all team efforts and projects, communicating feedback to escalating recurring issues identified during each shift.
Promote and sell relevant additional products to enhance the customer’s journey.
Job Requirements
Good written and spoken English.
Excellent Command of Arabic.
Working knowledge of Microsoft Office and ability to learn and use new software applications.
Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience.
High School Qualification with Minimum 2 years of job-related experience.
Ability to multi-task in a fast-paced changing environment and work well under stress.
Experience in reservations/ticketing, sales, customer services.
Ability to resolve issues of conflict in a tactful and professional manner.
Ability to understand and interpret Customer needs.
Job Details
Company: flyadeal
Employment Type: Full-time
Job Location: Dammam - Riyadh - Jeddah, Saudi Arabia
