• Flyadeal | Airport Sales Officer - Saudi Arabia مسؤول مبيعات

    Location: Saudi Arabia

    Job Description

    As an Airport Sales Officer you will provide service excellence to flyadeal customers, Your main duties will be making new bookings; modifying existing booking and providing an excellence customer experience. The airport sales office is open 24/7, 365 days a year,therefore all team members are required to cover the various shifts.

    Your main responsibilities in this role include the following:

    Duties and Responsibilities

    • Responsible for ensuring all sales (as per Daily Sale Report) are accurately reconciled and banked as per SOP.

    • Face to face sales and enquiries from customers at the airport, following Standard operating procedures to deliver an exceptional customer experience and to achieve individual revenue and quality targets.

    • Deal professionally with customer issues, taking all possible actions to resolve the issue to their fullest satisfaction.

    • Ensure all data entered into flyadeal systems is accurate and within established guidelines.

    • Maintain a thorough knowledge of all flyadeal products, services, and systems, providing accurate information and updates at all times.

    • Participate in all team efforts and projects, communicating feedback to escalating recurring issues identified during each shift.

    • Promote and sell relevant additional products to enhance the customer’s journey.

    Job Requirements

    • Good written and spoken English.

    • Excellent Command of Arabic.

    • Working knowledge of Microsoft Office and ability to learn and use new software applications.

    • Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience.

    • High School Qualification with Minimum 2 years of job-related experience.

    • Ability to multi-task in a fast-paced changing environment and work well under stress.

    • Experience in reservations/ticketing, sales, customer services.

    • Ability to resolve issues of conflict in a tactful and professional manner.

    • Ability to understand and interpret Customer needs.

    Job Details

    Company: flyadeal

    Employment Type: Full-time

    Job Location: Dammam - Riyadh - Jeddah, Saudi Arabia