Job Description
As a Customer Service Agent, you will be responsible for ensuring that your duties are executed in accordance with Oman Air regulations and standards, complying with the laws and procedures of your work location, and being familiar with the relevant laws and procedures. You will be accountable for executing quality and safety responsibilities, and will support team members and peers in building morale and fostering a friendly, professional multicultural work environment.
You will identify and meet passenger service requirements at check-in, boarding gates, special services, and ramps, ensuring efficient handling of passengers, baggage, and cargo. You will also assist Deportee/INAD Handling staff, locate missing passengers, and ensure timely counter organization.
You will monitor the checking process, self-check-in kiosks, and suggest improvements based on trends and analysis. You will greet passengers, complete Property irregularity Reports (PIR), offer interim relief, and provide a wallet with a copy of the PIR, Baggage Inventory Form (BIF), and a contact number for follow-up enquiries.
You will actively trace unclaimed baggage, process passenger claims, and monitor flight build-ups. You will investigate red scanned bags on-site, monitor loading procedures, and ensure all mishandle baggage is properly loaded on allocated flights. You will also attend to baggage identification/screening and sequence recording procedures before loading to ensure security and unite mishandled baggage with passengers as soon as possible.
Job Requirements
To be considered for this role, Applicants must have a secondary school certificate or college diploma, experience in related field will be preferred, proficiency in English and MS office. ability to deal with different nationalities, especially VIPs and irritated passengers. The candidate must also possess the ability to make logical, immediate decisions in problem-solving.
Job Details
Company: Oman Air
Employment Type: Full-time
Job Location: Cairo, Egypt
