Job Description
The position holder is responsible for ensuring a smooth acceptance of passengers through participating in the passengers’ travel experience providing the needed services (check-in, Boarding, Transfer, Baggage Services …etc.) prior and post the passenger’s flight.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Keeping documents and information secured from unauthorized use in accordance with the set regulations and regulatory requirements
Preparing the required documents (limited release tags, Cabin baggage tags, indemnity forms ,etc.) to be available during the boarding process and to be collected after completion of boarding process
Preparing baggage services counters with the required labels, voucher, forms, etc.
Checking the serviceability of check-in counters and reporting any malfunction.
Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures
Performing the required flights related Announcements in due time
Handling passengers’ embarkation process in due time as per the set procedure (crown class, special needs, etc.)
Carrying out passengers check-in process within the set time limitations
Carrying-out baggage claims handling process for Customer Airlines as per the signed agreement
Displaying the required security and safety notifications at the check-in counters Preparing check-in counters
Carrying out transfer check -in process for passengers and their baggage within the set time limitations
Handling the delayed flights as per the set procedure
Implementing the process of reporting the passengers to baggage security control in due time
Job Requirements
Bachelor's degree
Quality and security consciousness
Years of Experience: Min: 0 Max: 3
Very good command of English and Arabic language
Customer services skills
Computer skills
Ability to work under pressure
Job Details
Company: Royal Jordanian
Employment Type: Full-time
Job Location: Aqaba, Jordan
