• Royal Jordanian | Airport Services Agent - Aqaba

    Location: Aqaba, Jordan

    Job Description

    The position holder is responsible for ensuring a smooth acceptance of passengers through participating in the passengers’ travel experience providing the needed services (check-in, Boarding, Transfer, Baggage Services …etc.) prior and post the passenger’s flight.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Keeping documents and information secured from unauthorized use in accordance with the set regulations and regulatory requirements

    • Preparing the required documents (limited release tags, Cabin baggage tags, indemnity forms ,etc.) to be available during the boarding process and to be collected after completion of boarding process

    • Preparing baggage services counters with the required labels, voucher, forms, etc.

    • Checking the serviceability of check-in counters and reporting any malfunction.

    • Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures

    • Performing the required flights related Announcements in due time

    • Handling passengers’ embarkation process in due time as per the set procedure (crown class, special needs, etc.)

    • Carrying out passengers check-in process within the set time limitations

    • Carrying-out baggage claims handling process for Customer Airlines as per the signed agreement

    • Displaying the required security and safety notifications at the check-in counters Preparing check-in counters

    • Carrying out transfer check -in process for passengers and their baggage within the set time limitations

    • Handling the delayed flights as per the set procedure

    • Implementing the process of reporting the passengers to baggage security control in due time

    Job Requirements

    • Bachelor's degree

    • Quality and security consciousness

    • Years of Experience: Min: 0 Max: 3

    • Very good command of English and Arabic language

    • Customer services skills

    • Computer skills

    • Ability to work under pressure

    Job Details

    Company: Royal Jordanian

    Employment Type: Full-time

    Job Location: Aqaba, Jordan