• Nesma Airlines - Social Media Handling

    Location: Cairo, Cairo Governorate, Egypt
    Published:

    Description

    Nesma Airlines is currently recruiting for the role of Social Media Handling who will be responsible for Managing overall activities within social platforms.

    Key Duties

    • Moderating communities on social networking sites, including Facebook, Instagram, and other social media platforms.
    • Adapting methodology where appropriate to ensure that the brand tone of voice is consistent.
    • Reply to all inquiries on social media channels.
    • Handle customer complaints.
    • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
    • Creating a great customer experience and loyalty.
    • Respond to all given social media accounts professionally and on time while making sure to adhere to brand and audience strategies.
    • Assist in the creation and scheduling of social media content across various platforms
    • Support all aspects of our digital marketing including SEO/SEM marketing database, email, and social media.
    • Support the Marketing team in various tasks and projects as needed·
    • Monitoring all information and news related to the industry and the company to anticipate potential issues.

    Requirements

    • A bachelor’s degree is required
    • 1-3 years of experience in content moderation or a related field.
    • Experience in Airlines or Travel Agencies is preferred.
    • Experience in dealing with social, and digital campaigns and applications as well.
    • Ability to analyze content quickly and make informed decisions.
    • Positive attitude, detail, and customer-oriented with good multitasking and organizational ability.
    • Excellent command of both written and spoken English and Arabic
    • Good written communication skills.
    • Collaborative mindset and the ability to work effectively within a team.
    • Excellent computer skills.
    • Male Only.

    Details

    Company: Nesma Airlines

    Employment Type: Full-time

    Location: Cairo, Egypt

    How to apply

    For interested candidates, please send your CV with a recent photo to the following Email address (Here) mentioning (Social Media Handling) in the mail subject