• British Council Careers | Information Technology Support

    British Council Careers | Information Technology Support

    Location: Cairo, Egypt

    Job Description

    British Council Egypt is currently recruiting for IT support to provide the IT support to British Council staff in order to ensure that the IT services meet operational needs, corporate standards and service level agreements.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

      Computers, servers, and infrastructure

    • Provide help desk support for BC staff (hardware, software, and peripherals).

    • Troubleshoot network connectivity problems.

    • Maintain wiring of users desks and organizing cables of network cabinets

    • Apply a regular cleaning plan of IT devices.

    • Install and maintain computers, IPhones, and other IT peripherals.

    • Provide the basic troubleshooting of incidents and report to IT officers.

    • Rebuild computers with the approved images of windows and applications

    • Manage the issuance of access cards.

    • Inventory system

    • Maintain the inventory system updated and keep tracking of items input and output.

    • Report the stock status of consumables and spare devices to IT officers.

    • Procurement

    • Provide technical specifications of IT items.

    • Follow up the paper cycle of procurement to ensure that the good is received and payment is settled.

    • Test new purchased items or repaired items.

    • Global Service Desk ‘’GSD’’, and Service-Now

    • Respond, update, and track incident assigned througn Service-Now Web application.

    • Guide the users report incidents to GSD as the first-line supoort provider.

    • Meeting rooms and reception screens

    • Perform regular check on IT devices and services inside each meeting rooms.

    • Maintain screen cables and connectivity.

    • Teaching Center support

    • Ensure the projectors, Interactive White Board (IWB), and othe IT equipment in the classrooms are operational for the teaching staff.

    • Contribute in the dedicated IT support provided the Teaching Center staffroom and classrooms according to a shift based schedule.

    • Compliance

    • Support the IT Officer to make sure that the Council’s IT policies and standards are adhered to.

    • Assist with the repair and disposal of computer equipment and storage of spares in line with Council standards

    For more Information about your role, Kindly check the following Document Role Profile

    Job Requirements

    • Post holder must be eligible to work in Egypt

    • University degree or equivalent in:

      • IT, computer science, Technology, or communication, or

      • CCNA Certification, or

      • MCSA 2008 Certification (or above)

    • English at Proficiency Level B1

    • Fluent written and spoken Arabic

    • At least 2 years of IT experience.

    • Network cabling and devices

    • Help desk.

    • Windows 7

    • Microsoft office applications.

    Job Details

    Company/Organization: British Council Egypt

    Employment Type: Full-time Job

    Job Functions: Information Technology(IT)

    Job Location: Cairo, Egypt

    Salary/Compensation: 4600 EGP Per month

    Contract Duration: 1 year Fixed term (Renewable)

    Application Deadline: 27 February 2019


    Apply on BC website