• British Council Careers | Social Media Assistant

    British Council Careers | Social Media Assistant

    Location: Cairo, Egypt

    Job Description

    The British Council Egypt is currently recruiting for a Social Media Assistant who will be responsible for answering all Facebook enquiries received on BC Egypt Facebook page.

    This role will implement British Council's Social Media Strategy, developing brand awareness, generating inbound traffic and encouraging product adoption.

    This role coordinates with the internal Marketing and Communications teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network.

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • Ensure that all customer inquiries are answered according to British Council Standards and timelines.

    • Uses effective interpersonal skills to build rapport with customers and gets them more engaged with site.

    • Controls the interaction with customers and effectively uses questioning skills to clarify customer needs.

    • Understands and uses appropriate social media tools depending on the context.

    • To collect and analyse customer feedback, as required, including organising surveys, and collating and presenting results.

    • To build British Council Egypt's reputation for social devotion across social media

    • Routing customer complaints through the appropriate process to ensure response and issue is addressed appropriately.

    For further details about your role, kindly check the following PDF File - Here

    Job Requirements

    • Post holder must be eligible to work in Egypt and having a work permit.

    • University Degree or equivalent

    • 1 year of experience in dealing with customers

    • Fluent level of spoken and written English: Level C1

    • Advanced level of spoken and written Arabic: Level C1

    • Good translation skills from Arabic into English and vice versa

    • Good interpersonal skills and communication skills.

    • A pleasant and effective social media interactive manner is essential.

    • Ability to exercise tact, discretion and courtesy in all dealings with customers and others.

    • Basic negotiation skills; the ability to discuss and arrange with customers the services to be provided

    Job Details

    Company/Organization: British Council Egypt

    Vacancy Type: Full-time Job

    Contract Type: 1 Year fixed term contract(Renewable)

    Job Functions: Customer Service

    Job Locations: Agouza, Giza, Egypt

    Salary/Compensation: 3856.66 EGP/Month

    Application Deadline: 20 October 2018


    Apply on British Council website