Job Description
The British Council Egypt is currently recruiting for a Social Media Assistant who will be responsible for answering all Facebook enquiries received on BC Egypt Facebook page.
This role will implement British Council's Social Media Strategy, developing brand awareness, generating inbound traffic and encouraging product adoption.
This role coordinates with the internal Marketing and Communications teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Ensure that all customer inquiries are answered according to British Council Standards and timelines.
Uses effective interpersonal skills to build rapport with customers and gets them more engaged with site.
Controls the interaction with customers and effectively uses questioning skills to clarify customer needs.
Understands and uses appropriate social media tools depending on the context.
To collect and analyse customer feedback, as required, including organising surveys, and collating and presenting results.
To build British Council Egypt's reputation for social devotion across social media
Routing customer complaints through the appropriate process to ensure response and issue is addressed appropriately.
For further details about your role, kindly check the following PDF File - Here
Job Requirements
Post holder must be eligible to work in Egypt and having a work permit.
University Degree or equivalent
1 year of experience in dealing with customers
Fluent level of spoken and written English: Level C1
Advanced level of spoken and written Arabic: Level C1
Good translation skills from Arabic into English and vice versa
Good interpersonal skills and communication skills.
A pleasant and effective social media interactive manner is essential.
Ability to exercise tact, discretion and courtesy in all dealings with customers and others.
Basic negotiation skills; the ability to discuss and arrange with customers the services to be provided
Job Details
Company/Organization: British Council Egypt
Vacancy Type: Full-time Job
Contract Type: 1 Year fixed term contract(Renewable)
Job Functions: Customer Service
Job Locations: Agouza, Giza, Egypt
Salary/Compensation: 3856.66 EGP/Month
Application Deadline: 20 October 2018
Apply on British Council website