• British Council Careers | Customer Service Manager, Kuwait

    British Council Careers | Customer Service Manager, Kuwait

    Location: Mansouriya, Kuwait

    Job Description

    The British Council Kuwait As the United Kingdom’s international cultural relations organisation, the British Council works to build trust and understanding between people in the UK and 110 countries around the world. The British Council has been operating in Kuwait since 1956, and currently employs 60 full time staff as well as part-time collaborators from a very diverse background

    British Council Kuwait is recruiting a Customer Service Manager to be part of the CS team

    Duties and Responsibilities

    Your main responsibilities in this role include the following:

    • The post-holder will lead the team of Sales and Customer Services across the country, demonstrating the values, behaviours and knowledge required by Customer Service professionals to ensure the quality and efficiency in service delivered to internal and external clients.

    • To develop and implement a customer services strategy for the country in accordance to the global/ regional customer service strategy.

    • To provide decision support for Teaching & Exams management by collecting, analysing and reporting current customers’ data.

    • Focus on increased income, engagement, impact and developing the sales approach for the country.

    For more Information about your role, Kindly check the following Document Role Profile

    Job Requirements

    • 1 Year Experience in a sales-focused role

    • 3 Years Experience in Management role

    • Fluency in written and spoken English – APTIS Level B1

    • Native Arabic Speaker

    • University graduate

    Job Details

    Company/Organization: British Council

    Employment Type: Full-time

    Job Location: Mansouriya, Kuwait

    Salary/Compensation: KWD 670 per month

    Contract Duration: Indefinite Contract